General Information


All orders and cancellations will be acknowledged by us in writing via email or fax.


Cancelled orders are subject to all costs incurred up to the time of acknowledgement of cancellation. All cancellations must be made in writing via email or fax and are not effective until acknowledged in writing by us via email or fax.

Personalization and Copy Changes

Personalization and copy changes are at no charge, however any personalization details, including names, titles, dates, etc. MUST be provided in a Microsoft Excel spreadsheet,or equivalent (such as CSV, tab delimited file, etc.). Microsoft Word documents, plain text documents or PDF documents are NOT acceptable for this purpose.


Prior to production, corrections will be made at no charge. If corrections are requested after production of the affected pieces, such pieces will be re‐produced at the discounted per‐piece rate of the order.

Exact Quantity Orders, Under/Overruns

All orders will be billed and shipped in exact quantities ordered.

Foreign Orders

All orders shipped to countries other than the United States are subject to additional fees, including duties and taxes. Any fees, anticipated or unanticipated,levied after shipment are solely the responsibility of the customer.

Increased Order Size

Order quantities may be increased at any time before or during the production of the order and may result in additional discounts. Orders for additional quantities received within two weeks of the initial order will be billed at the original order price. Orders for additional quantities received after two weeks of the initial order will be billed at the applicable discount.

Multiple Position Engraving

Orders requiring more than one position engraved (including sandblasting) will be charged $12.50 (G) per additional position per piece.

Over‐Catalog Quantity Orders

Contact us for specific quotes for quantities that exceed end column quantity pricing.

Payment Terms

All orders must be paid in full prior to shipping, unless open account privileges have been extended. We accept VISA, MasterCard, or company checks. If you wish to be extended open account privileges, please contact us for our credit requirements.

Production Time

Normal production time is six to ten working days from final approval of artwork or sample. Specific shipping date(s) will be quoted at the time of order and may vary depending on quantities and inventory status. Orders requiring more than one production process will require additional production time.

Pricing Terms

All prices are in US Dollars, F. O. B. Factory, and valid as denoted herein. While we will strive to maintain pricing as shown therein, we may have to adjust pricing from time to time due to currency exchange rate fluctuations. Current pricing may be verified on our website at, or by calling us directly.

Customer Supplied Crystal

We will attempt to engrave customer‐supplied crystal provided that the piece is not substantially similar to any piece in our stock and that the customer provides extra stock for use in the event of problems. We accept no liability and make no guarantees when working with customer‐supplied crystal. No refunds will be given for any work done with customer‐supplied crystal.

Special Order Crystal

Subject to certain design constraints, we can provide custom designed crystal. There is a $300.00 (G) charge for this service in addition to the quoted cost of the crystal. All necessary freight,duties and taxes will be charged as well. Please contact us for a formal quote.

Product Quality and Guarantee

Claims for defects in material and workmanship must be submitted within 30 days of the shipping date. Defects in material and workmanship will be corrected without charge. However, please be aware that even in the finest crystal, minor variations in clarity and color can occur. Occasional air bubbles, chill marks or flow lines are inevitable, especially in molded or blown crystal products. In order to obtain the optimum finish, extra polishing may be necessary, which may cause variations in size. These minor variations in size, quality, color and clarity are not considered defects.

Reduced Order Size

Order quantities may be reduced at any time before production of the order. All changes in order quantities must be made in writing and acknowledged by us before the change is made effective. If order size is reduced after production has commenced, any quantities produced beyond those desired are at the cost of the customer. Pricing will be adjusted to reflect the new final order quantity.

Returns and Allowances

Engraved product is not returnable or refundable, except as described in Product Quality and Guarantee. Non‐engraved product in new and resalable condition maybe returned for a full refund, less a 20% restocking fee and all return shipping costs.

Rush Orders

Priority Rush: Orders submitted and approved for production by the customer, which allow two working days or less until the desired shipping date will incur a25% rush surcharge ($50.00 net minimum), plus any necessary expedited shipping charges.
Normal Rush: Orders submitted and approved for production by the customer, which allow three to five working days until the desired shipping date will be subject to a 10% rush surcharge ($25.00 net minimum), plus any necessary expedited shipping charges. Please note that our ability to process rush orders is subject to production capacity and existing customer orders, and may not be available.


Random Samples: Random samples are available without charge. A FedEx or UPS shipping account number must be provided.
Spec Samples: Selected items (one per end‐customer) are available as “spec” samples at no charge, except shipping. Spec samples are made available for the sole purpose of generating subsequent sales. Any spec sample request which appears to be “free product” or a “self promo” will be refused. We reserve the right to refuse spec sample requests for any reason and at our sole discretion.
Pre‐Production Samples: For all firm orders of 100 pieces or more, one pre‐production sample will be provided at no charge. For orders of less than 100 pieces, pre‐production samples are available at the applicable per‐piece discount for the order.

Setup Charges

We do not charge a setup fee, as long as we are provided line/vector art (Adobe Illustrator, Corel Draw or EPS) for all logos and/or other images. If we are required to develop artwork, or convert artwork to a different format, additional art charges will apply.

Verbal and Telephone Orders

Verbal and telephone orders are not acceptable. All orders must be provided in writing via formal purchase order, and sent via email or fax.

Electronic Artwork

3D Sub‐Surface Laser Engraving: We work with almost any 3D file format. Contact us for specifics. Use of factory provided “stock art” is at no additional charge. Should purchase of commercially available artwork be necessary, this will be quoted on a case by case basis.
2D Sub‐Surface Laser Engraving: Photos and other bitmap art may be sub‐surface engraved. Formats accepted for this purpose include BMP, JPEG, or TIFF at a minimum resolution of 300 DPI or better.If your artwork will not result in an acceptable product, we will contact you to discuss alternatives.
VeriColor Printing: All artwork furnished for the purpose of color printing must be in “line art” format. Adobe Illustrator, Corel Draw or EPS files are preferred.

Artwork Return

All original artwork furnished on physical media will be returned upon request.

Faxed Artwork

Faxed artwork is not accepted unless it refers to previous artwork already on file.


Proofs are sent via email (PDF) at no charge. Approval must be returned within 24 hours of receipt of art proofs. If not received within 24 hours, adjustments may be made to the production/shipping schedule.

Trademarks and Submitted Artwork

All trademarks or logos shown in our catalog are for illustration purposes only. Artwork submitted to us is assumed to be in compliance with all applicable laws governing trademarks, copyrights,or patents. Responsibility for such compliance rests with the customer. Logos, pictures and trademarks displayed in this catalog have been reproduced only as examples of work. They are not presented for resale nor are they to be construed as product or brand name endorsements.

Address Accuracy

While we will make every attempt to detect and correct invalid mailing addresses, we cannot be responsible for the accuracy of addresses provided by the customer. Any charges for returned shipments because of invalid or incorrect addresses will be charged to the customer, plus an additional $6.25 (G) repacking and reshipping fee.

Freight Claims

Title to goods passes to the customer at FOB point and all claims must be filed with the carrier. The customer must retain all packaging materials and items for inspection by the carrier. You must notify us within 48 hours of damaged goods. We will process claims on your behalf, and will credit your account when the carrier credits us.

Because of the COVID-19 pandemic, FedEx and UPS have suspended service guarantees across the board. This means that while you can file a claim to recover a package, reimbursement for shipping charges will not be available. As we ship FOB our dock, we are not and cannot be responsible for replacement costs or shipping. These costs are at your risk! Please understand that we cannot and will not act as a warrantor of FedEx or UPS’s service.

Domestic U.S. Shipping

All shipments are FOB our dock in Bartlett, TN. Freight is charged on all orders plus a $6.25 (G) packing and shipping fee per shipping carton.

International Shipping

All shipments are FOB our dock in Bartlett, TN. In addition to a $6.25 (G) packing and shipping fee per shipping carton, an international document preparation fee of $12.50 (G) is charged foreach shipment.

Shipping to Multiple Addresses

We offer drop shipping to multiple addresses. Recipient addresses MUST be provided in a Microsoft Excel spreadsheet, or equivalent (such as CSV, tab delimited file, etc.) Individual shipments will be charged based on their freight cost plus a $6.25 (G) packing fee per shipped carton. While we will make every attempt to detect and correct invalid mailing addresses, we cannot be responsible for the accuracy of addresses provided by the customer. Any costs charged to us as a result of address correction fees, or freight for returned shipments is solely the responsibility of the customer.